Relations Data Officer

Location: Belgium - Rijmenam

Job posted: 17/09/2019

Job Description

The “Relations Data Officer” is an EMEA position. He/she will report to the IT manager and will be responsible for the overall administration and support for the CRM system based on Sales Force, Hubspot and customer portal.

The successful candidate:

·       is the beating heart of the CRM system, making sure the CRM will stay up to date so both marketing and sales have the perfect tool to work with

·       will play a key role in the maintenance of the CRM system. The number one drive should be to have a spotless database

·       will be in constant contact with our sales team to make sure that every customer listed in the CRM is still active

·       will update customer feedback into the CRM

·       our perfect candidate also analyses the data listed in the CRM and gives valuable recommendations on sales and marketing initiatives.

 

He/she will do all of this with one main goal in the back of the head grow sales!

 

Relations Data Officer’s CRM scope is aimed to cover the following processes:

·  Customer data management

·  Marketing campaigns

·  Customer surveys

·  Customer feedback

·  Customer portal

·  E-commerce

·  GDPR compliance


Job Requirements

·       In possession of a Bachelor diploma or higher

·       Fluent in English, Dutch. Other languages (French / German) is a plus

·       Minimum 3 years experience in data analysis in Microsoft Excel

·       Experience in marketing, customer service, customer relationship management or market research

·       Customer Oriented

·       Result driven

·       Able to adapt to changing environment, flexible

·       Able to work independent, but also a team player