Relations Data Officer

Location: Belgium - Rijmenam

Job posted: 17/09/2019

Job Description

The Relations Data Officer is an EMEA position. He / she will report to the IT Director and will be responsible for the overall administration and support for the CRM system based on Sales Force, Hubspot and customer portal.

The successful candidate is a person:

  • with a good understanding how a CRM should and can be utilised across the organization.
  • who has skills using online technology and has expertise in maintaining and cleansing  the CRM as well as participate in the CRM community.
  • who is someone with a ‘can do’ attitude . The candidate should be constantly looking at ways to expand the CRM and fully understand the long term goal: grow sales!
  • who is someone who analyses customer data and who also can make recommendations on sales and marketing initiatives.
  • who takes data quality seriously and works to maintain a clean and unfettered database.
  • who monitors the database, tweaks it for performance and adds / cleans data when needed

Our CRM Scope is aimed to cover the following processes:

  • Customer Data Management
  • Lead Management
  • Opportunity Management
  • Quoting
  • Pricing
  • Sales Performance Management and Analysis
  • Services Performance Management and Analysis
  • Product Catalog and Configurations
  • Customer Requests Fulfillment
  • Marketing campaigns and Customer surveys
  • Customer Feedback
  • Contract and services subscriptions Management
  • Customer Portal
  • E-commerce
  • Partner Relationship Management

Job Requirements

  • In possession of a Bachelor diploma or higher
  • Fluent in English and Dutch. Other languages (French / German) is a plus
  • Minimum 3 years experience in data analysis in Microsoft Excel
  • Experience in marketing, customer service, customer relationship management or market research
  • Customer Oriented
  • Result driven
  • Able to adapt to changing environment, flexible
  • Able to work independent, but also a team player